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Sorsa Terms of Service

Last updated: December 24, 2025

These Terms of Service (the "Terms") govern your access to and use of Sorsa's websites, web applications, mobile experiences (if any), and APIs (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms.
If you do not agree, do not use the Service.

1. Interpretation and Definitions

1.1 Interpretation

Words with capitalized initial letters have meanings defined below. Definitions apply whether singular or plural.

1.2 Definitions

"Account" means a user account created to access the Service.
"API" means Sorsa's application programming interfaces and related documentation.
"Company", "we", "us", or "our" refers to Sorsa.
"Customer", "you", or "your" means the individual or entity using the Service. If you use the Service on behalf of an entity, you represent you have authority to bind that entity.
"Customer Content" means information you submit to the Service, including support tickets and messages, and account information used for login.
"Documentation" means any guides, instructions, or materials we provide for the Service or API.
"Fees" means subscription fees and any other fees for paid features or API usage.
"Sorsa Score" means any score, rating, label, or similar metric produced by the Service that describes accounts, audiences, or related analytics outputs.
"Third Party Services" means third-party services integrated with or referenced by the Service (including payment processors).

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement.

3. The Service and Your Account

3.1 Account registration

Registration is not required to browse certain parts of the Service. Registration is required to purchase subscriptions or make API requests. Login methods may include email/password, Google OAuth, crypto wallet, and Telegram.

3.2 Account security

You are responsible for maintaining the confidentiality of your credentials and for all activities under your Account. You must notify us promptly if you suspect unauthorized access.

3.3 Individual use and credential sharing

Unless we explicitly allow otherwise in writing, Account credentials are for individual use only and may not be shared. We may suspend or terminate Accounts involved in credential sharing.

4. License and Intellectual Property

4.1 Our rights

We and our licensors own all rights, title, and interest in and to the Service, API, Documentation, and all related technology, including Sorsa Scores and our scoring methodologies, models, and output formats, except for Customer Content.

4.2 Limited license to you

Subject to your compliance with these Terms and payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service and Documentation for your internal business or personal purposes.

4.3 Restrictions

You must not, and must not permit others to:

copy, modify, or create derivative works of the Service, API, or Documentation (except as expressly permitted by law)
reverse engineer, decompile, or attempt to discover source code or underlying methods (except as permitted by law)
circumvent usage limits, rate limits, access controls, or security measures
access the Service to build or benchmark a competing product or to replicate features or scoring outputs
scrape, harvest, or extract data from the Service by automated means outside the API or without our written permission
remove or obscure proprietary notices

4.4 Attribution requirement for Sorsa Score

If you publicly display, publish, redistribute, or otherwise communicate a Sorsa Score (or any substantially similar score output from the Service), you must clearly attribute it to Sorsa (for example: "Score by Sorsa").

This requirement applies only to Sorsa Score outputs. For other analytics outputs, attribution is not required.

5. Acceptable Use and Prohibited Use

You agree to use the Service only in compliance with applicable laws and these Terms.

You must not use the Service:

for unlawful purposes, including fraud, scams, deception, or misrepresentation
to facilitate doxxing, harassment, stalking, threats, or discrimination
to attempt to identify private individuals beyond what is lawfully available from public sources, or to combine data in a way that violates privacy, data protection, or similar laws
to distribute malware or engage in phishing, credential theft, or other security abuses
to interfere with, disrupt, or degrade the Service, the API, or any connected networks (including by excessive requests)
to access, process, or use data in violation of third-party terms, platform rules, or contractual restrictions that apply to you
to resell, sublicense, or provide the Service or API as a standalone service or part of a competing offering without our written consent

We may implement technical controls (including throttling, rate limiting, and access restrictions) to enforce fair use and protect the Service.

6. Data, Analytics, and Disclaimers About Outputs

6.1 Informational purposes

The Service provides analytics and insights that may be derived from public sources and third-party data. Outputs are provided for informational purposes only.

6.2 No guarantees

We do not guarantee that any data, analytics, Sorsa Scores, or other outputs are accurate, complete, current, or suitable for any particular purpose. Availability and quality of outputs may change due to changes in data sources, third-party services, or our methodologies.

6.3 No advice

Nothing in the Service constitutes financial advice, investment advice, legal advice, or a recommendation. You are solely responsible for your decisions and actions based on the Service.

6.4 Third-party dependency

The Service may rely on Third Party Services and data sources. We are not responsible for third-party outages, changes, restrictions, or discontinuation.

7. Subscriptions, Billing, and Payments

7.1 Fees and payment methods

Fees are payable in advance unless stated otherwise.
Card payments are processed via Stripe. Crypto payments are processed via Cryptomus. We do not store full payment card details.

7.2 Auto-renewal (card subscriptions)

If you purchase a subscription by card, your subscription will automatically renew at the end of each billing cycle unless you cancel through the Service before renewal. You can cancel at any time through your account settings on the website.

7.3 No refunds

All Fees are non-refundable to the fullest extent permitted by law. We do not provide refunds or credits for partially used periods, unused features, or failed expectations regarding results.

7.4 Crypto payments are final

Crypto payments are final and non-refundable. Exchange rates, conversion, and processing are determined by Cryptomus and applicable network conditions. Any network fees are your responsibility unless explicitly stated otherwise.

7.5 Taxes

We do not add additional taxes at checkout by default. You are responsible for any taxes, duties, or similar governmental assessments that apply to your purchase or use, if any.

7.6 Promotions and promo codes

We may offer promo codes or discounts. Promo codes have no cash value, may expire, may be modified or discontinued, and may be subject to additional terms.

7.7 Price changes

We may change prices at any time. Price changes for subscriptions typically apply at the next renewal, unless required otherwise by applicable law. Continued use after a price change becomes effective constitutes acceptance.

7.8 Invoices

Invoices may be available upon request, subject to our capabilities and any required information you provide.

8. Support and Customer Content

8.1 Support tickets and messages

The Service may include support tickets and chat-like communications. You agree not to submit sensitive personal information, payment card data, private keys, seed phrases, or confidential material that you are not authorized to share.

8.2 Use of Customer Content

You grant us a worldwide, non-exclusive license to host, process, transmit, and use Customer Content solely to provide, maintain, secure, and improve the Service, and to respond to support requests. We may use de-identified and aggregated information derived from Customer Content for analytics and service improvement.

9. Marketing and References

We may use your name (and, if applicable, your logo) to identify you as a customer in our website, marketing materials, press releases, social media posts, and blog posts.

If you want us to stop, contact us and we will make reasonable efforts to remove future references.

10. Links to Other Websites

The Service may contain links to third-party websites or services not owned or controlled by us. We are not responsible for their content, policies, or practices. You use Third Party Services at your own risk.

11. No Affiliation With X (formerly Twitter)

Sorsa is not affiliated with, endorsed by, or sponsored by X (formerly Twitter) or its affiliates. Any references to X are for identification purposes only.

12. Termination and Suspension

12.1 By you

You may stop using the Service at any time. If you cancel a card subscription, cancellation takes effect at the end of the current billing period unless the Service states otherwise.

12.2 By us

We may suspend or terminate your access immediately, with or without notice, if:

you breach these Terms
your use risks harm to the Service, other users, or third parties
we are required to do so by law or to comply with sanctions or regulatory requirements

12.3 Effect of termination

Upon termination, your right to use the Service ends immediately. No refunds will be issued except where required by mandatory law.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE".
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected.

14. Limitation of Liability

To the maximum extent permitted by law:

We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from or related to the Service.
Our total liability for all claims arising out of or relating to the Service will not exceed the amount of Fees actually paid by you to us for the Service in the 3 months preceding the event giving rise to the claim, or USD 100 if you have not paid any Fees, whichever is greater.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to:

your use of the Service or API in violation of these Terms or applicable law
your Customer Content
your violation of third-party rights, including privacy, intellectual property, or contractual rights
your products or services that integrate with or rely on the Service or API

We may assume control of the defense of any indemnified claim, and you agree to cooperate.

16. United States Legal Compliance and Sanctions

You represent that you are not located in a country subject to U.S. embargo or designated as a terrorist supporting country, and that you are not listed on any U.S. government restricted party list. You also agree to comply with applicable sanctions and export control laws.

17. Governing Law and Dispute Resolution

17.1 Informal resolution first

If you have a dispute, you agree to first attempt to resolve it informally by contacting us at: [email protected]

17.2 Governing law

These Terms are governed by the laws of Singapore, excluding conflict of law rules.

17.3 Venue

If a dispute is not resolved informally, you agree that courts located in Singapore will have exclusive jurisdiction, unless mandatory consumer protection laws in your country of residence provide otherwise.

17.4 EU consumers

If you are a consumer residing in the European Union, you benefit from any mandatory provisions of the law of your country of residence.

18. Changes to These Terms

We may modify these Terms at any time by posting the updated version on the Service (and, where appropriate, by additional notice). Changes take effect when posted unless stated otherwise. Your continued use of the Service after changes become effective constitutes acceptance.

19. Severability and Waiver

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Failure to enforce any provision is not a waiver of our right to do so later.

20. Contact Us

If you have questions about these Terms, contact us at: [email protected]